FAQ

1.How do I place an order?

1.Add the desired item and quantity to your cart. 2.Sign in or Register. 3.Confirm your shipping details and payment method, click Continue Checkout.
2. I ordered a standard-size dress, not a custom-made one. Why is it taking so long?

Unless your ordered is in stock. Be out of stock, whether you ordered a standard or custom size, both require tailoring time. Please check the tailoring time on the product page.
3. How can I track my order status?

You can browse our website with your email and track your order status in "Chat with us" if you placed the order.
4. When will I receive my order?

Normally it will take 3~5 weeks to get standard items ready to ship, and 4~8 weeks to get customized items ready to ship. It depends on how busy our production line is and your order quantity.

1. What is the best way to choose my size?

Please kindly refer to our Size Chart to choose the correct size. If your measurements align with our size chart, I suggest you choose standard size. If your measurements cannot be found in the size chart, I recommend you choose custom size to ensure the dress fits you.
2. Will my item be exactly the same colour as what is shown on your website?

Display colour as close as possible to the colour of the actual fabrics. However, camera resolution and computer monitors can mean the colour may vary slightly between the photos and the actual fabric. Colours are subject to the actual dresses you get. We suggest you order a fabric swatch to view colours in person.
3. How can I make sure all of my dresses are the same colour?

To ensure that your dresses will be made from the same roll of fabric, please inform us of your requirement about colour via email or leave us a message in the Special Instructions column at the bottom of the check-out page when placing the order.
4. Can I change the design of a dress?

Currently we can only add spaghetti straps and remove trains for some of our dresses. For other changes, you can Contact Us for more information.
5. Where can I check sample dresses?

Our factory is located in China. You are welcome to visit us, or purchase sample dresses on Makerry.com.

Which payment methods do you support?

We accept all credit cards, PayPal and Wire Transfers.

1. Where do you ship to?

We can ship worldwide. Please be assured that your address can be chosen from our shipping countries drop-down list when you fill in the shipping address.
2. What shipping methods do you offer?

We have two shipping methods including expedited shipping, standard shipping.
3. Can I change my shipping address?

You can only change the shipping address while your order is still in production. You can contact us to send the correct shipping address. Our representatives will help you with that. Once your order has been shipped, we cannot change the delivery address nor delivery options.
4. How much does shipping cost?

The shipping fee will depend on the weight of the order. It is possible to check the estimated shipping cost at the checkout page.

1. What is your return policy?

To return items, first customers need to contact us within 5 days upon receiving their items. For all Standard Size dresses / shoes / accessories: you can return it once you are not happy with it, and if it is correctly made, the return postage shall be paid by buyers. However, Makerry will issue a full refund including shipping for any damaged, defective, or mis-shipped items. Please contact our Customer Service to initiate the return process within 5 days upon receiving your item(s). The item must be returned in its original condition. The item must be unworn, unwashed, unaltered, undamaged, and with the original tags attached. We cannot process the return of any faulty item.
2. What is your return/exchange process?

You may need to contact us to initiate the return process within 5 days upon receiving your items. Our after-sales department will handle the issue thereafter.

How I can change my email address?

Please send your request and correct email address to makerrybridal@gmail.com, or you can choose to chat now or email us. Our representatives will reply within 24 hours.

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